On February 4, 2011 - Austin's "ice day" - I had a horrible vehicle accident, totaling my 2006 Hyundai Elantra and sending me to hospital.  The vehicle was a mere 10 months away from being paid off, however, the great news was, God provided me a second chance, and  I was able to escape serious or even fatal injuries. 

     After notification of my Hyundai's demise, my search began for another vehicle to replace it.  I was open to new, used, or lease vehicles, as long as the particular financing fit in my budget.  I searched almost every dealership from far north, south, east and west Austin, Round Rock, Cedar Park, etc., for a good "deal" and felt as if I had fallen into a very dark and bottomless abyss. 

     I was fortunate to met Todd McGregor on a Saturday morning, very early.  He was extremely accommodating from the moment we shook hands, letting me know from the start, he was new, but, what he did not know, he would find an answer for, which he proved to me over and over.  He was never pushy, nor "robotic" in his presentation(which seems to be prevalent in the car sales arena), but, moreover, engaged and concerned with me and my issues, as his customer.  He was very real, human, sincere and professional.  I made it clear to Todd, I was merely looking and needed pricing, and perhaps do a few test drives on vehicles of my dreams.  He graciously accommodated.

      I visited your dealership many times over the next few weeks, before making a final decision.  Todd and I spent a lot of research time together, as did your Sales Manager, Kevin .  Although, I was offered the exact deal, with the same vehicle, at another Nissan dealership in Round Rock, I purchased my 2011 Rogue Nissan from South Point and I am so grateful and happy I did.  The professional courtesy I received from everyone at  your dealership ranks more than a short survey  of "yes" and "no" answers.   It rates, at minimum, a personal written "thank you"

      I can not begin to thank you for the compelling team you have at South Point.  I met almost every sales and finance professional at your dealership - and each one of them deserve a standing ovation for their continued vigilance in making a customer feel "at home" and "special" while at your facility.  They are true connoisseurs of their trade.

      I am in hopes you will share my thoughts with your team, as what they have created is close to perfection.  It is beyond a "great customer service" and far surpasses any customers expectations.  Thank you and your team of "great ones", again, for an experience I will not soon forget!  I love my Rogue and the experience at your dealership it entailed - but, moreover, appreciate and believe in your dealership and the professionals you call "team"!   

S Brumley