What People Are Saying About South Point Nissan

4/8/2010

Just purchased a Nissan Versa with the help of Karl Von Ehren...... The most helpful dealer that I have ever had to work with....my 5th car. Karl was helpful, acknowledged my wants and budget and set me up 'right'. Even though he is new car sales>>he guided me thru the used car inventory in an effort to meet my budget and wants... he really stepped out of the 'box' for me and helped find what I could afford. Maybe so~ but if not~ more salesmen should follow his lead when dealing w/customers. He truly is an asset to your company! Most pleased A HAPPY Nissan owner!  

- Anne-Marie Franz

Dear Mr. Mungiguerra:

I want to thank you for taking the time this morning to see if my Murano window could be replaced under warranty. I appreciate your service department for cleaning the glass out of my car and I especially want to thank your service consultant, Frank Salazar.  It was a very stressful morning and Frank was extremely kind and considerate. His customer service skills are top notch.

Mr. Cardosi,

I recently brought my Nissan Altima in for brake service. Upon inspection, the technician discovered that the bolt that secured my alternator was broken. I spoke to the technician about this and we came to the conclusion that this might have been the result of a wreck that had occurred many months ago. I told him to leave it as it was and I would take it back to Caliber Collision where I had my car repaired after my accident.

Upon taking my Altima to Caliber, the conclusion was reached that the damage to the alternator was not due to the accident. The problem was that they had taken off the alternator to assess the damage and it could not be put back on. I had to pay Caliber to replace the alternator or have it towed back to South Point to see what could be done. The problem was that my grandfather died that day and I desperately needed my car to get to the funeral. The alternator had to be replaced ASAP, so I had Caliber do the work at my own expense.

I got back in touch with your service department to see if anything could be done. The initial result of this conversation was that the damage was not caused by your department and nothing could be done to help me.

I was put in touch with Bruce who asked me to bring my car in so that he could look at the damaged alternator. He maintained that the car was brought in with a damaged alternator and it was not the result of the service, but he would see what he could do to help me.

During this entire process, no one could tell me what happened to my alternator. The only thing anyone could agree on (your service department and Caliber) was that the damage to the alternator was not my fault. However, because the alternator had to be replaced, I was the one paying for it. Bruce kept the damaged alternator and looked into the situation more fully. He felt that the alternator may not have been damaged at all, but could have been a defective part. He tried to get Nissan to refund the $400 that I spent replacing the alternator with no luck because my car was well out of warranty.

After a frustrating couple of weeks trying to resolve this problem, Bruce was the light at the end of the tunnel. Everytime I talked to him I felt sure that he was doing everything in his power to help me. Everyone else I talked to kept telling me it wasn't their fault. It also wasn't my fault, but when it came down to it, I was the one paying. At the end of this frustrating process, Bruce cut me a check out of his own discretionary fund for $300. This was such a huge relief!

I really appreciate everything that Bruce did for me. He was kind and helpful and has earned my respect and trust.

This is a note of gratitude for Martin Rios in your parts dept. He was absolutely wonderful in assisting us, out-of-towners, to resolve what could have been a really ugly problem with our Versa. Thank you so much.

8/13/2009

I wanted to take a moment out of my day to let you all know what a wonderful job my sales rep did. Ed Little was very professional, made me feel at ease and not pushy. I spent a week looking at every dealership off the 35. I felt like everyone was just trying to sell me whatever they could convince me to buy. Ed took the time to talk to me about what I was looking for and addressed my concerns too. I felt like he was there to help me. I love my new car and I would like to thank Ed for making a very inimidating process very easy and comfotable. I ll reccomend him to anyone who needs a new car. - - Honore Bartram

To whom it may concern, 8/11/09

My name is Veronica Jimenez and I am the proud owner of a 2007 Nissan Murano that I purchased at Let me just say that I love my Murano. It is the perfect car for me and my family and I plan on keeping it for awhile.

The reason for this letter is to commend the service that I received on June 10th 2009. I had noticed a clicking noise around the passenger side tire area that I knew was a significant problem. I came in to Nissan and explained the situation and immediately Charles Price and Frank Salazar helped me by taking a test drive and letting me know what the problem could possible be. My schedule didn’t allow me to leave my car right then and there but they let me know that the car was drivable and whenever I was ready I could bring it by and they would fix the problem. The problem was the front axle along with a loose bearing. On June 10th I finally had the time to do so by dropping off my car. Frank always kept me informed of what was being done and how long it would take. When the car was done, Charles was kind enough to go along with me for a test drive. He explained to me what was done and even showed me the old part that was removed from my car. I have never had that experience after being the owner of 2 other cars and dealing with other dealerships. Believe me I expect good customer service and I have no complaints from the South Point Nissan Dealership. Even the salesman who sold me my car Richard was awesome. He always greets me by name and asks me how the family is.

I would just like to commend once again these employees for always treating me with respect and most importantly being themselves. I know they enjoy their job when they care so much for their customers.

Thank you Nissan,
Ms. Veronica Jimenez

From: Gregg Holcomb
Sent: Friday, August 07, 2009 1:09 PM
To: rcardosi@southpointnissan.com
Subject: THANK YOU

Dear Mr. Cardosi,

Thank you and your team for making my new car purchase such a pleasure.

I do not like shopping. I especially dread the typical process of buying a new car. However, when I heard about the "Cash for Clunkers" program, I knew it was time to trade in my "classic" 1985 Cadillac Seville for a more reliable, more fuel efficient vehicle. After checking out several makes and models, I settled on the Nissan Altima 3.5 SE Coupe. I visited a local Houston dealership for a test drive, but they were unable (or perhaps unwilling) to locate a car with the particular color and options that I wanted.

Several people warned me that I was not being realistic. They told me that I would drive my clunker all the way to Austin only to find that the car I wanted either did not exist or had already been sold. Then, the salesman would try to convince me to buy a different car at a higher price. This certainly was not the case with Mr. Garcia. The car he promised was there and ready when I arrived last Saturday. The deal was exactly as he had quoted. The car was exactly as I had specified. I was met by a courteous staff who had me driving away in my new car in less than one hour. Hooray !!!

Had it not been for Richard, I would have missed the opportunity to trade in my old clunker on the car I really wanted. He went the extra mile. He kept me informed without being pesky. He was honest and professional, and best of all, responsive.

It was definitely worth the drive to Austin to do business at your dealership. Thanks.

My best regards,
Gregg

From: Stacy Stewart
Sent: Monday, July 20, 2009 9:06 PM
To: rcardosi@southpointnissan.com
Subject: Thank you

Hi Robert,

I would like to send a letter of commendation for one of your car salesmen, Loab Burke, and your finance manager, Daniel Flores. I recently leased a 2009 Sentra from your dealership and was extremely pleased with the customer service Lo Ab and Daniel provided throughout the process.

The lease on my 2007 Toyota Corolla was not ending until March, 2010. In preparation for this transition, I began looking around at various cars. I just happened to stop by your dealership last Saturday to browse your selection. I had absolutely no intention of making any purchases or signing up for another lease until March and was truly planning on going back to Toyota for my next car. For the past 20 years, I have driven Toyota cars. I owned two Camry's and leased my last car, the Corolla. I have never owned or leased any other type of car. Loab Burke converted me to Nissan. Within just a couple of days, Loab made an offer I just couldn't refuse. He ensured that the price was right and offered the hightest level of customer service. In the current service industry, true customer service is rare.

I have since mentioned this experience to a few of my friends and colleagues. I highly recommend Loab Burke as a salesman and I will certainly be back in three years to lease or purchase another Nissan. I am truly enjoying my new Sentra, thanks to exceptional customer service that Loab and Daniel provided.

Thank you,
Stacy Stewart